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Search results for “customer satisfaction”
Data firm VariFlight works with Embraer on Flight Happiness Index
12/05/2017
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6:08:39 PM
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Chinese flight data firm VariFlight set up partnership with Brazilian aviation conglomerate Embraer on Flight Happiness Index to improve passenger experience for online air booking.
OwlTing launches first blockchain hotel management service OwlNest
11/29/2017
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7:26:41 PM
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Taiwanese technology firm OwlTing launched the world's first blockchain hotel management service "OwlNest" to help hotels worldwide improve brand awareness and customer satisfaction.
How airlines transform costly flights disruption management to win loyalty
11/21/2017
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5:14:19 PM
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Switchfly estimates the cost of IROP to airlines as at least $8.3 billion and the cost to passengers in lost time at $16.7 billion.
Tech initiatives paying off for US airports
10/23/2017
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10:49:34 AM
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The 2017 J.D. Power rankings of North American Airports shows that airports have boosted passenger satisfaction by integrating new technology and traditional personal skills.
Tujia’s online unit receives $300 million funding, backed by Ctrip
10/10/2017
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10:05:35 AM
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Chinese accommodation sharing firm Tujia announced that its online platform has closed $300 million E round funding, following the separation of Tujia’s online and offline departments.
Fliggy keeps working on mobile application, content and destination
09/29/2017
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11:08:32 AM
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Fliggy is aiming to be a fully integrated platform encompassing e-commerce, content and lifestyle, all three are typical individual areas of tourism that one or another platform specializes on.
SITA: Mobile tech and biometrics boost air passengers satisfaction
07/14/2017
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6:16:06 PM
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Passengers rate their journey very highly this year with an overall satisfaction rate of 82% but this is boosted even further when technologies such as mobile services and biometrics are used.
Growth of mobile presents challenge & opportunity for hotels
07/14/2017
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1:13:46 PM
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As mobile usage becomes increasingly ubiquitous for guests, it remains to be seen whether this can improve the guest experience for hotels or divert their guests to OTA booking.
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